At Threadnee Shop, we’re committed to making your bridal shopping experience as seamless as our global delivery service. Below you’ll find answers to our most commonly asked questions about our designer-quality bridal fashion, shipping policies, and more.

Our Products

Q: What types of bridal wear do you offer?
A: We specialise in contemporary bridal fashion including wedding dresses, bridal jumpsuits, bridesmaid dresses, and elegant outfits for mothers of the bride. Each piece is carefully curated with the modern bride in mind.
Q: Are your fabrics suitable for different seasons?
A: Absolutely! We select fabrics considering seasonal needs and monitor weather patterns when shipping delicate bridal pieces to ensure they arrive in perfect condition.
Q: Do you offer plus-size bridal options?
A: While our current collection focuses on standard sizes, many of our designs can be tailored. Please contact our bridal specialists at [email protected] for specific inquiries.

Ordering & Shipping

Q: What shipping options do you offer?
A: We provide two premium shipping services:
– Express Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Standard Shipping: 15-25 business days via EMS for orders over £50
Q: How long does order processing take?
A: All orders receive bridal-level attention and are processed within 1-2 business days before shipping.
Q: Do you ship worldwide?
A: Yes! We proudly serve brides globally, excluding select remote areas in Asia and other regions. All prices are shown in GBP, with currency conversion handled by your payment provider.
Q: What if I need my order by a specific date?
A: For urgent requests, please contact our bridal emergency support team at [email protected] immediately after placing your order – we’ll do our utmost to accommodate your wedding timeline.

Payments & Pricing

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Are there any additional fees for international orders?
A: Customers are responsible for any customs duties or import taxes imposed by their country. These are not included in our prices.
Q: When will my card be charged?
A: Your payment method will be charged immediately upon order confirmation.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the delivery date. Items must be in original condition with all tags attached. Please email [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Q: How long do refunds take to process?
A: Refunds are processed within 5-7 business days after we receive your return. The timing depends on your bank’s processing period.

Account & Customer Service

Q: How can I track my order?
A: For Express Shipping, you’ll receive full tracking details. For Free Standard Shipping, basic tracking information is provided. All tracking details are sent via email.
Q: What should I do if my package is damaged?
A: Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement or refund.
Q: Where is Threadnee Shop based?
A: Our bridal boutique is located at 7 Victoria St, St Albans, GB CH5N 4ED, but we serve brides worldwide with our seamless global delivery service.

For any questions not covered here, our St Albans-based bridal specialists are always delighted to assist at [email protected]. From our boutique to your special day, we’re here to ensure your bridal wardrobe is nothing short of perfection.